Travelling to or from England
If you live in England or your booking is for a property in England, and starts before 8th March 2021
If you live in England or your booking is for a property in England before 8th March 2021, you may not be able to travel due to the National Lockdown in England, which came into force on Tuesday 5th January 2021. Under the national lockdown, holiday travel is not permitted to, from or within England.
If your booking is affected you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred by emailing Keswick.Office@underscar.co.uk
We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.
If your booking is due to start on or after 8th March 2021 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Government guidance.
*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Underscar as an Agent on behalf of the Owners. Underscar is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.
Last updated: 28th January 2021