Booking FAQs

Booking FAQs

The questions we are asked when people are looking to make a booking

Keys: Arrangements regarding keys, access to the apartment and route directions are sent out to you with your final payment receipt.

Cots and high chairs: These are available in many apartments. Please check individual appartment details or ask at the time of booking. All cots supplied are travel cots.

Arrival and departure times: These are also given on your final receipt but are from 4.00pm on your arrival day with a departure time at 10.00am on your final morning. Please try not to arrive before the stated time as this can cause difficulties on busy changeover days.

Mobile Phones: Signals vary. Please check with your network provider.

Linen/Towels: All our apartments supply bed linen – see apartment descriptions for details. Cot linen is not supplied. Unless shown as included within the property rental, towel hire is offered as an extra at £5 per person per week.  Tea towels will not be provided, please bring these with you.

Parking: Some apartments have limited parking space and the number of vehicle spaces is usually given with the apartment details. It is not normally possible to accommodate extra cars. No caravans or camping.

VAT: At the present time our holidays are free of VAT but if the situation changes and it becomes necessary to collect VAT on holiday appartments, we will be forced to add VAT to the rental price.

Recycling/Refuse: We take recycling and responsible tourism seriously and we would appreciate you doing the same, even though you are on holiday. Please take care with regards to recycling and refuse and dispose of it responsibly as specified within each apartment.

Cancellation: Holiday cancellation insurance is not provided by us or the property owner and is not included in the price of the holiday. In the event that you have to cancel your holiday, we shall try to relet it for you. If it is relet, monies received for the relet holiday, less fees and extras already paid for, will be refunded to you. Further details regarding cancellations and your liability can be found in our Booking Conditions – Item 12. Please remember that if you cancel, you are still liable for the payment of your balance. Therefore, all holidaymakers are strongly recommended to take independent advice on appropriate holiday insurance.

Equipment: All our apartments have colour TV, fridges, irons etc. and many have much, much more. You will see individual details as you read each apartment description. Each apartment is equipped with sufficient crockery, cutlery, kitchen utensils, dining and easy chairs, beds and bedding for the maximum number of people as indicated. In apartment kitchens, full size cookers and fridges are all standard equipment.  Please note that cleaning sundries will not be provided at the property, please bring these with you.

Lost Property: A charge will be made for the return of lost property which is sent by recorded delivery. Whilst we make all reasonable efforts to return items reported to us by clients after departure, we take no responsibility for lost property that subsequently cannot be found.

Overseas: We welcome bookings from overseas visitors and offer online secure server facilities for card payments.

Emergency: In case of maintenance emergencies during a stay in one of our properties we offer a 24hr service with a special contact telephone number.

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